Effective Date: 02-12-2024
At We Shop For You, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Return Period: You must initiate the return within 7 days of receiving your order.
To start a return, please contact us at sales@weshop4you.net with your order number and reason for return.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Sale or clearance items.
- Gift cards.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
3. Exchanges
If you wish to exchange an item, please contact us at sales@weshop4you.net to confirm the availability of the desired item. Exchanges are subject to the same conditions as returns.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert timeframe, e.g., 7 days] of delivery with:
- Your order number.
- Photos of the damage or defect.
We will arrange for a replacement or refund, including any shipping costs, if applicable.
5. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
- For defective or incorrect items, we will provide a prepaid shipping label.
6. How to Initiate a Return or Refund
To initiate a return or refund, please contact our customer support team at support@weshop4you.net
7. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.